Terms of service - sendgiftnow.io

SERVICE AGREEMENT

SendGiftNow.io
Effective Date: January 1, 2026

1. INTRODUCTION AND ACCEPTANCE

This Service Agreement (“Agreement”) governs your use of SendGiftNow.io (“Platform,” “we,” “us,” or “our”), an e-commerce platform facilitating gift giving through social media channels. By accessing or using our services, you (“User,” “you,” or “your”) agree to be bound by this Agreement.

2. SERVICE DESCRIPTION

SendGiftNow.io provides a platform connecting gift senders, recipients, and vendors through an integrated social media gifting experience. Our services include payment processing, delivery coordination, insurance protection, and dispute resolution.

3. PAYMENT TERMS

3.1 Service Fee

All transactions processed through the Platform are subject to a 2% service fee charged to the sender. This fee covers platform maintenance, payment processing, insurance, fraud prevention, and customer support services.

3.2 Payment Methods

We accept the following payment methods:

Traditional Payments:

Credit and debit cards (Visa, Mastercard, American Express, Discover)
Digital wallets (Apple Pay, Google Pay, PayPal)
Bank transfers (ACH)

Cryptocurrency Payments:

Bitcoin (BTC)
Ethereum (ETH)
USD Coin (USDC)
Sable Coin (SAC1)
Other supported cryptocurrencies as listed on the Platform

3.3 Cryptocurrency Payment Terms

When using cryptocurrency payments:

Exchange rates are locked at the time of transaction initiation
Conversion to fiat currency occurs through our licensed payment processors
Network transaction fees are separate from our 2% service fee
Users acknowledge cryptocurrency price volatility and accept the locked rate
Refunds for cryptocurrency transactions are processed in the original fiat equivalent or cryptocurrency, at our discretion
Users must comply with all applicable tax obligations related to cryptocurrency transactions

3.4 Payment Hold and Release Policy

To ensure satisfaction for all parties and prevent fraud:

Escrow Period:

Payments are held in escrow from the moment of purchase until release conditions are met
Funds are not transferred to vendors until completion criteria are satisfied

Release Conditions: One of the following must occur for payment release:

Recipient Confirmation: Recipient confirms receipt and satisfaction with the gift
Automatic Release: 7 days after confirmed delivery with no disputes filed
Sender Approval: Sender explicitly approves payment release after delivery confirmation
Dispute Resolution: Our dispute resolution team determines appropriate payment distribution

Early Release: Vendors may request early release after delivery confirmation. We may grant early release based on vendor history, transaction value, and risk assessment.

4. DELIVERY INSURANCE PROTECTION

4.1 Coverage Included

All transactions include delivery insurance protection at no additional cost, covering:

Lost packages during transit
Damaged items upon delivery
Stolen packages from delivery location (within 24 hours of delivery)
Non-delivery due to carrier error

4.2 Coverage Limits

Standard coverage: Up to $500 per transaction
Premium coverage: Available for purchases exceeding $500 (additional fee applies)
Perishable items: Coverage subject to specific terms and expedited shipping requirements

4.3 Claims Process

To file an insurance claim:

Report the issue within 48 hours of expected delivery date
Provide photographic evidence (for damage claims)
Complete the claim form through your account dashboard
Our insurance task force will review and respond within 3 business days

4.4 Claim Resolution

Upon approval:

Replacement item shipped at no cost, or
Full refund processed (including original service fee), or
Partial refund for damaged items (if recipient chooses to keep)

5. RETURNS AND REFUNDS

5.1 Return Eligibility

Items may be returned or exchanged within 30 days of delivery if:

Item is defective or damaged
Wrong item was delivered
Item does not match the description
Recipient chooses to decline the gift

5.2 Return Process

Initiate return through account dashboard or customer service
Receive prepaid return shipping label (when applicable)
Package item in original condition with all accessories
Ship within 7 days of return authorization

5.3 Refund Processing

Refunds are processed within 5-7 business days of return receipt
Original payment method will be credited
Service fees are refunded for defective or incorrect items
Service fees are non-refundable for change-of-mind returns
Cryptocurrency refunds follow Section 3.3 terms

5.4 Non-Returnable Items

The following items cannot be returned unless defective:

Personalized or customized items
Perishable goods (food, flowers)
Digital products or gift cards
Intimate apparel or health/beauty products (opened)

6. FRAUD PREVENTION AND SECURITY

6.1 Anti-Fraud Measures

We employ comprehensive fraud prevention systems including:

Real-time transaction monitoring
Address verification services
Device fingerprinting and behavioral analysis
Cryptocurrency wallet verification
Social media account authentication
Machine learning fraud detection algorithms

6.2 Suspicious Activity

We reserve the right to:

Temporarily hold or cancel transactions exhibiting suspicious patterns
Request additional verification (government ID, proof of address, video verification)
Report suspected fraud to law enforcement and payment processors
Permanently ban accounts engaged in fraudulent activity

6.3 User Responsibilities

Users must:

Maintain account security and password confidentiality
Report unauthorized transactions within 24 hours
Provide accurate shipping and billing information
Not engage in chargebacks for authorized transactions (use our dispute resolution process instead)

6.4 Chargeback Policy

Unauthorized chargebacks may result in:

Account suspension pending investigation
Permanent account termination for fraudulent chargebacks
Legal action to recover losses and fees
Reporting to chargeback monitoring agencies

7. PRIVACY AND DATA PROTECTION

7.1 Information Collection

We collect:

Personal identification information (name, email, phone, address)
Payment information (encrypted and tokenized)
Social media profile data (with your authorization)
Transaction history and preferences
Device and location information

7.2 Data Usage

Your information is used for:

Transaction processing and fulfillment
Fraud prevention and security
Customer service and support
Platform improvements and personalization
Marketing communications (with opt-out available)

7.3 Data Sharing

We share data only with:

Vendors (shipping information only)
Payment processors and financial institutions
Insurance providers (for claims)
Law enforcement (when legally required)
Service providers under strict confidentiality agreements

7.4 Data Protection

We implement:

End-to-end encryption for sensitive data
PCI DSS compliance for payment processing
Regular security audits and penetration testing
GDPR and CCPA compliance measures
Employee access controls and monitoring

7.5 User Rights

You have the right to:

Access your personal data
Request data correction or deletion
Opt-out of marketing communications
Export your transaction history
Withdraw consent for data processing

8. USER CONDUCT AND PROHIBITED ACTIVITIES

8.1 Acceptable Use

Users agree to:

Provide accurate information
Use the Platform for legitimate gifting purposes
Respect intellectual property rights
Comply with all applicable laws and regulations

8.2 Prohibited Activities

Users may not:

Use the Platform for money laundering or terrorist financing
Send prohibited, illegal, or hazardous items
Engage in price manipulation or market abuse
Create multiple accounts to circumvent restrictions
Use automated bots or scrapers without authorization
Harass, threaten, or impersonate others
Interfere with Platform operations or security

9. VENDOR RELATIONSHIPS

9.1 Vendor Partnerships

We partner with verified vendors who:

Meet quality and reliability standards
Agree to our vendor code of conduct
Maintain appropriate business licenses and insurance
Comply with shipping and fulfillment timelines

9.2 Vendor Performance

Vendors are monitored based on:

Delivery success rates
Product quality ratings
Customer service responsiveness
Return and refund compliance

9.3 Vendor Payment Terms

Vendors receive payment after escrow release (Section 3.4)
Payment processing occurs within 2 business days of release
Vendor fee structure is separate from user service fees

10. DISPUTE RESOLUTION

10.1 Internal Resolution Process

Initial Contact: Users must attempt to resolve issues through customer service
Escalation: Unresolved disputes are escalated to our Dispute Resolution Task Force
Investigation: We review all evidence, communications, and transaction records
Decision: Final determination made within 10 business days
Implementation: Remedies implemented according to decision

10.2 Binding Arbitration

If internal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will be conducted in the state of Delaware.

10.3 Class Action Waiver

Users agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits.

11. ORGANIZATIONAL TASK FORCES

Our Platform operates through specialized task forces, ensuring optimal service delivery:

11.1 Privacy Task Force

Responsibilities:

Oversee data protection compliance
Conduct privacy impact assessments
Manage data breach response protocols
Update privacy policies and procedures
Handle user data requests and inquiries

11.2 Security Task Force

Responsibilities:

Monitor platform security infrastructure
Conduct vulnerability assessments
Implement security patches and updates
Manage access controls and authentication
Respond to security incidents

11.3 Compliance Task Force

Responsibilities:

Ensure regulatory compliance (payment processing, e-commerce laws)
Monitor cryptocurrency regulations
Manage licensing and certifications
Conduct internal audits
Liaise with regulatory authorities

11.4 Fraud Prevention Task Force

Responsibilities:

Monitor transactions for suspicious activity
Investigate fraud reports
Update fraud detection algorithms
Coordinate with law enforcement
Implement preventive measures

11.5 Customer Service Task Force

Responsibilities:

Provide user support Mon – Saturday 9 am – 9 pm
Handle inquiries across multiple channels
Process returns and refunds
Manage customer feedback and complaints
Train and develop support staff

11.6 Vendor Relations Task Force

Responsibilities:

Recruit and onboard new vendors
Monitor vendor performance
Resolve vendor disputes
Negotiate partnership agreements
Ensure vendor compliance with standards

11.7 Logistics Task Force

Responsibilities:

Coordinate shipping and delivery
Manage carrier relationships
Track packages and resolve delivery issues
Optimize delivery routes and timelines
Handle insurance claims and investigations

11.8 Marketing Task Force

Responsibilities:

Develop marketing campaigns
Manage social media presence
Create promotional materials
Analyze market trends and user behavior
Build brand partnerships and collaborations

12. LIMITATION OF LIABILITY

12.1 Service Limitations

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages
Our liability is limited to the transaction value or $500, whichever is less
We are not responsible for vendor actions beyond reasonable oversight
Force majeure events release us from performance obligations

12.2 Exceptions

Liability limitations do not apply to:

Gross negligence or willful misconduct
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Violations of consumer protection laws

13. INTELLECTUAL PROPERTY

13.1 Platform Ownership

All Platform content, features, and functionality are owned by SendGiftNow.io and protected by copyright, trademark, and other intellectual property laws.

13.2 User Content License

By uploading content (messages, images, reviews), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content in connection with Platform services.

13.3 Trademark Usage

“SendGiftNow” and associated logos are our trademarks. Unauthorized use is prohibited.

14. MODIFICATIONS TO AGREEMENT

We reserve the right to modify this Agreement at any time. Material changes will be communicated via:

Email notification to registered users
Prominent notice on the Platform
30-day advance notice for significant changes

Continued use after modifications constitutes acceptance of the updated Agreement.

15. TERMINATION

15.1 User Termination

Users may terminate their account at any time through account settings. Pending transactions must be completed or cancelled before termination.

15.2 Platform Termination

We may suspend or terminate accounts for:

Violation of this Agreement
Fraudulent activity
Extended inactivity
Legal or regulatory requirements

15.3 Effects of Termination

Upon termination:

Access to the Platform is revoked
Pending transactions will be completed or refunded
Personal data will be retained according to our privacy policy and legal obligations

16. GENERAL PROVISIONS

16.1 Governing Law

This Agreement is governed by the laws of the State of Delaware, without regard to conflict of law principles.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

16.3 Entire Agreement

This Agreement constitutes the entire agreement between users and SendGiftNow.io, superseding all prior agreements.

16.4 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

16.5 Assignment

Users may not assign this Agreement. We may assign our rights and obligations to any successor entity.

17. CONTACT INFORMATION

For questions, concerns, or support:

Customer Service Task Force:

Email: xavier@sendgiftnow.io
Phone: 404-337-1241
Hours: Mon – Saturday 9 am – 9 pm

Privacy Task Force:

Email: xavier@sendgiftnow.io

Compliance Task Force:

Email: xavier@sendgiftnow.io

Fraud Prevention Task Force:

Email: xavier@sendgiftnow.io

Mailing Address: SendGiftNow.io, Inc. [P.O. Box 16964] [Atlanta, Georgia, 30312]

By using SendGiftNow.io, you acknowledge that you have read, understood, and agree to be bound by this Service Agreement.Last Updated: January 13, 2026
Version 1.0